FINGERPRINT JEWELLERY PAYMENT, DELIVERY, RETURNS

Payment Delivery Returns for Gold Fingerprint Jewellery

PRICES AND PAYMENT

All prices shown on the Sophia Alexander website are in pounds sterling and are inclusive of VAT.
Customers from outside the UK should be aware that changes in currency exchange rates may effect the price of items ordered.  
We are also in no way responsible for the import or export of any items purchased.  This includes any charges that this may entail.

No order will be processed before full payment is made.   Customers who wish to purchase via instalments need to have this agreed in writing prior to any item being made.  Payment of the final balance is due before items can be posted.

Once we have received your order, we will send a confirmation e-mail to the address provided.                                                                                                     
Once you have placed your order, you have 24 hours in which this order can be cancelled.  If you choose to cancel your order within this period of time, all monies paid will be immediately refunded.

After this point, we will have started working on your ordered piece and no refund can be given (please refer to Terms & Conditions).

 

DELIVERY

All prices shown include the standard UK delivery charge (for international orders, please contact the Sophia Alexander customer care team on 0845 544 2099.

Each standard piece of jewellery produced by Sophia Alexander takes approximately 6 -8 weeks to create (unless something really unexpected occurs).   Engraved rings will be complete within 6 – 8 weeks of your prints being received.

Once complete, you will be immediately notified to arrange delivery at a time most convenient for you.  As all deliveries are made via Royal Mail Special Delivery™ Next Day, your item will be with you by 1pm on your chosen day.  If you need to make alternative delivery arrangements, please let us know when you place your order and we will try our best to accommodate your needs.

All UK Royal Mail deliveries will require a signature on arrival.  It is the responsibility of the customer to ensure the delivery address provided is accurate and to ensure that somebody is available to sign for all items delivered.
Please note that once your jewellery has left Sophia Alexander and is in the care of Royal Mail, we cannot be held responsible for any delays with the delivery.

 

RETURNS

If in the very unlikely event that a fault has occurred in producing your jewellery then we will of course immediately restore or replace it.  If this were to happen, you should return the item in suitable packaging to avoid damage in transit and with suitable postal insurance.
Please notify the Sophia Alexander customer care team by telephone or email and return your item within 10 working days from the date of delivery in its un-worn, original condition, together with your receipt and all jewellery packaging.

It is important to note that each keepsake and piece of jewellery created by Sophia Alexander is a bespoke, commissioned work of art.  
They are handmade and not “manufactured” in any way.
Therefore, unless there is a production fault, we do not accept returns on these items and do not offer any sort of refund.

We go to every effort to ensure that your piece is exactly as you wish it to be before it is sent out to you, but please keep in mind that a piece individually commissioned for you will inevitably vary slightly from the pieces shown in the Sophia Alexander website photographs, for instance, precious stones may vary slightly in colour (refer to Terms & Conditions).